must have expertise in corporation procedures and procedures as outlined in the employee handbook; Multi-line telephone procedure and how to properly route calls and/or take messages; primary Laptop capabilities which includes keyboarding; Laptop or computer systems including Excel, term, and Outlook; Emergency and legal methods.
Communicate with present-day and prospective consumers employing a range of Laptop or computer and telecommunications technological innovation/software package to offer information and reply concerns.
Learn More existence At Etech Etech thinks in working tough and playing tricky and strives to produce workforce feel empowered and self-assured in the job They're accomplishing.
get the job done must be an opportunity to master. we would like employees that want to raised them selves and proactively get the job done to take action.
Proactively develop motion strategies or present tips to the program on efficient ways to achieve agenda adherence.
Communication (prepared and verbal): Strives to talk each English and Spanish, and produce Obviously and succinctly in many different settings; could get messages throughout to acquire the desired impact. Strives for closed-loop interaction by proactively anticipating “the subsequent query”.
support Operation department to attain their target and provide floor coverage as per operation prerequisites
knowledgeable demeanor with the chance to take ownership of every chat, phone or electronic mail and find a solution for every purchaser.
controlling a remote or hybrid workforce may be difficult, but with the ideal strategies, it can be a success! Within this episode of swift Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable tips on how to successfully direct hybrid or distant groups—from environment clear objectives to fostering click here potent conversation.
knowledge Performing as Element of a collaborative group - we perform collectively to make certain clients will be able to use our products and services with none problems and excellent knowledge is offered for the duration of each and every interaction.
focus to depth. push and talent to provide exceptional customer service to equally internal and external shoppers.
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Etech leverages the power of artificial in addition human intelligence, which reinforces teaching and coaching. By doing this, we will be able to center on significant behaviors and make improvements to the two purchaser knowledge and shareholder worth.
Be open up and conscious of consistent coaching, choose an Lively position in overall performance scheduling and purpose location.